Customer Support Executive

TechCentera

Posted 18 hours ago 9 views Report Job

Location: Gulshan-e-Iqbal, Block 13, Karachi

Job Type: Full-Time | On-Site

Working Days: Monday to Friday

Timing: 6:00 PM – 3:00 AM

Job Overview We are looking for a confident and customer-focused Customer Support Executive to join our team. The ideal candidate should have excellent spoken English, a clear and professional accent, and strong communication skills to effectively handle customer queries and provide a high-quality support experience. Key Responsibilities

Handle customer inquiries through calls, chats, emails, and other communication channels.
Communicate with customers professionally and confidently in English.
Understand customer concerns and provide appropriate solutions.
Resolve customer complaints while maintaining a positive and professional attitude.
Follow up with customers when required to ensure their issues are properly resolved.
Maintain accurate records of customer interactions and complaints.
Escalate complex issues to the relevant department or supervisor.
Meet assigned customer service and performance targets.
Maintain a professional approach while dealing with customers.

Requirements

Excellent spoken English and communication skills.
Clear, fluent, and professional English accent/pronunciation.
Strong listening and problem-solving skills.
Confident personality with a customer-oriented approach.
Ability to handle difficult or demanding customers professionally.
Previous experience in customer support, call center, BPO, or a similar role will be preferred.
Fresh candidates with excellent English communication skills may also be considered.
Must be comfortable working the 6 PM – 3 AM shift.
Must be willing to work on-site in Gulshan-e-Iqbal, Block 13, Karachi.