Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team. The successful candidate will be responsible for managing customer inquiries across various social media platforms, handling both inbound and outbound calls, and delivering exceptional customer service. This role requires a proactive approach to resolving customer issues while maintaining a positive brand image.

Key Responsibilities:
- Respond promptly and professionally to customer queries on social media platforms.
- Manage inbound and outbound calls with a focus on customer satisfaction.
- Keep accurate records of all customer interactions and conduct follow-ups as necessary.
- Work closely with internal teams to address and resolve customer concerns efficiently.
- Maintain high standards of customer service to support and enhance the company’s reputation.

Required Qualifications:
- Bachelor’s degree or an equivalent qualification.
- Previous experience in customer service or a call center environment is preferred.
- Excellent communication and interpersonal skills.
- Strong ability to multitask and manage time effectively.
- Proficiency in using social media platforms and Microsoft Office applications.
- Male candidates are preferred for this position.

Additional Information:
- Working hours are from 11:00 AM to 8:00 PM.
- This is a contract position.
- Monthly compensation ranges from Rs 50,000 to Rs 55,000.
- The role requires in-person attendance at the work location.

Applicants will be asked to provide their current and expected salary details during the application process.