Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team at our Lahore office, located in Model Town. This full-time, in-person role operates Monday to Friday from 12 pm to 8 pm. The ideal candidate will have 3-4 years of experience in customer service or related fields and will be responsible for providing timely and professional support to both clients and workers. This position requires excellent communication skills and the ability to handle multiple tasks efficiently while collaborating with teams across Europe and Pakistan.

Key Responsibilities

- Respond promptly and professionally to client and worker inquiries via phone, email, and chat.
- Manage issues related to shift scheduling, timesheets, payroll, and platform onboarding.
- Coordinate shift confirmations and handle last-minute schedule changes and coverage requests.
- Assist new workers with registration, documentation, and compliance requirements.
- Maintain accurate records of all interactions within the CRM/support system.
- Escalate complex or technical issues to the appropriate Product, HR, or Account Management teams.
- Follow up with clients and workers to ensure complete resolution of issues.
- Support compliance checks and keep records up to date.
- Collaborate effectively with Product, Operations, and Payroll teams based in Europe and Pakistan.

Required Qualifications

- 3-4 years of experience in customer service, call center, staffing, or platform support roles.
- Fluency in English, both spoken and written, is essential due to direct communication with European clients and workers.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and the capacity to stay calm under pressure.
- Proficiency in CRM/support systems and MS Office or similar software.
- Ability to multitask and manage a high volume of inquiries across different time zones.
- Minimum education requirement is a high school diploma; a Bachelor’s degree is preferred.

Preferred Qualifications and Benefits

- Previous experience working with international teams or European clients is highly advantageous.
- Competitive salary range of 100,000 to 120,000 PKR.
- Opportunity to work in a dynamic environment with cross-continental collaboration.
- Structured working hours from Monday to Friday, providing a balanced work-life schedule.

This role offers a chance to be part of a growing organization where your skills will directly impact client satisfaction and operational success. If you thrive in a fast-paced environment and enjoy working with diverse teams, this position is an excellent fit.