Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team at our Lahore office located in Model Town. This full-time, in-person role operates Monday to Friday from 12:00 PM to 8:00 PM. The ideal candidate will have 3-4 years of experience in customer service or related fields and will be responsible for providing timely and professional support to both clients and workers. The position offers a competitive monthly salary ranging from PKR 100,000 to 120,000.

Key Responsibilities

- Respond promptly and professionally to client and worker inquiries via phone, email, and chat.
- Manage issues related to shift scheduling, timesheets, payroll, and platform onboarding processes.
- Coordinate shift confirmations and handle last-minute schedule changes or coverage requests efficiently.
- Assist new workers with registration, documentation, and compliance requirements to ensure smooth onboarding.
- Maintain accurate records of all interactions within the CRM or support system.
- Escalate complex or technical issues to the appropriate teams, including Product, HR, or Account Management.
- Follow up with clients and workers to guarantee complete resolution of issues.
- Support compliance checks and ensure all records are up to date and accurate.
- Collaborate closely with Product, Operations, and Payroll teams based in Europe and Pakistan to streamline processes.

Required Qualifications

- Minimum of 3-4 years’ experience in customer service, call center operations, staffing, or platform support.
- Fluency in English, both spoken and written, is essential for direct communication with European clients and workers.
- Strong communication and interpersonal skills with the ability to handle inquiries calmly and professionally.
- Proven problem-solving skills and the ability to remain composed under pressure.
- Proficiency in using CRM or support systems, MS Office, or similar software tools.
- Ability to multitask and manage a high volume of inquiries across multiple time zones.
- High school diploma is required; a Bachelor’s degree is preferred.

Preferred Qualifications and Benefits

- Experience working with international teams or European clients is highly advantageous.
- Familiarity with operational support tasks such as shift scheduling, timesheet management, worker onboarding, and payroll inquiries will be beneficial.
- Opportunity to work in a dynamic environment collaborating with cross-border teams.
- Competitive salary package within the range of PKR 100,000 to 120,000 per month.

Candidates must be willing to work onsite from Monday to Friday during the specified hours at our Model Town office in Lahore. The role demands excellent English communication skills and the ability to engage effectively with European clients and workforce daily. If you meet the experience requirements and are comfortable working in a fast-paced, international support environment, this position offers a rewarding career path with opportunities for professional growth.