CUSTOMER SUPPORT EXECUTIVE

CORBIT Systems Pvt. Ltd. is seeking a dedicated and customer-focused Customer Support Executive to join our professional IT solutions team. The ideal candidate will be responsible for managing customer relationships, coordinating order fulfillment, overseeing outstanding receivables, and ensuring an exceptional customer experience throughout both sales and after-sales processes. If you possess excellent communication skills, a proactive approach, and the ability to build long-term business relationships, this role offers a great opportunity to grow your expertise in customer service and business operations.

Key Responsibilities

- Customer Relationship Management: Maintain strong relationships with existing customers by responding promptly to inquiries and ensuring professional communication at all times.
- After-Sales Support: Manage customer complaints, warranty claims, product issues, service requests, and follow-ups until issues are fully resolved.
- Order Fulfillment: Collaborate with Sales, Procurement, Warehouse, and Accounts teams to ensure timely order processing, delivery, and overall customer satisfaction.
- Accounts Receivable Control: Monitor outstanding payments, conduct regular follow-ups, maintain accurate receivable records, and support the timely recovery of overdue amounts.
- CRM & Data Management: Keep detailed and accurate records of customer interactions, order statuses, complaints, and follow-up activities within the CRM system.
- Customer Follow-Ups: Proactively contact customers regarding quotations, pending orders, deliveries, payments, and unresolved issues to maintain smooth communication.
- Reporting & Coordination: Prepare daily and periodic reports covering customer support activities, outstanding receivables, pending orders, complaints, and performance metrics.
- Customer Retention: Identify customer concerns and resolve issues professionally to contribute to repeat business and long-term loyalty.
- Performance & Accountability: Achieve assigned KPIs, adhere to company procedures, maintain accurate documentation, and take full ownership of responsibilities.

Required Qualifications & Skills

- Bachelor’s degree in BA, BCS, BS, BBA, or an equivalent field.
- Minimum of 1 year of relevant experience in customer support, customer service, sales coordination, order management, or accounts receivable follow-up.
- Excellent verbal and written communication skills in English and Urdu.
- Proficient in MS Office applications, especially Excel, Word, and Outlook.
- Practical experience with CRM systems and customer support software.
- Solid understanding of order processing, complaint handling, payment follow-ups, and receivables management.
- Strong organizational, problem-solving, coordination, and time-management abilities.
- Ability to multitask, meet deadlines, and perform well under pressure.
- A cooperative, humble, responsible, and professional attitude.
- Proactive, result-oriented mindset with a strong sense of ownership and accountability.

Preferred Qualifications & Benefits

- Gross Monthly Package: Up to Rs. 50,000
- Basic Salary: Rs. 32,000 per month
- Medical Fund: Up to Rs. 3,000 per month (performance-based)
- KPI Allowance: Up to Rs. 15,000 per month (performance-based)
- Fuel Allowance: Paid for official travel from office to customer site and back, including applicable parking charges, as per company policy.
- Bonus: Provided according to company policy.
- *Note:* Medical Fund and KPI Allowance are subject to eligibility and performance; the maximum package depends on full allowance achievement.

Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Weekly Off: Sundays and the first Saturday of each month
Minimum Commitment: Candidates must be willing to commit professionally for at least 2 years to support the company’s long-term growth.

Join CORBIT Systems to be part of a professional IT company where customer satisfaction, accountability, teamwork, and performance are valued. This role is ideal for individuals looking to develop their skills in customer relationship management and business operations within a dynamic environment.

Work Location: In-person
Education: Bachelor’s degree (Required)
Experience: Minimum 1 year in CSR or Sales (Required)