Customer Support Executive

We are seeking a dedicated Customer Support Executive (Male) to join our team at our Gulberg III, Lahore office. This full-time position involves supporting UK operations from our Lahore-based communication centre, ensuring seamless 24/7 coverage through rotational day and night shifts. The role requires managing client communications across multiple channels, coordinating staff schedules, and maintaining accurate operational records. The salary range is PKR 70,000 to 80,000, with additional KPI allowances, and the position offers medical insurance, annual bonuses, and paid annual leave.

Key Responsibilities
- Oversee and support UK operations from the Lahore communication centre, ensuring continuous 24/7 operational coverage.
- Handle client queries and communications via phone, email, WhatsApp, and other platforms.
- Coordinate, allocate, and schedule staff shifts effectively.
- Provide day-to-day operational support, facilitating smooth communication between clients and operational teams.
- Maintain accurate operational records and spreadsheets to track performance and activities.

Required Qualifications
- Minimum education: A-Level or Bachelor's degree.
- At least 2 years of relevant experience working with a UK-based company or an international call centre in an operations-related role.
- Practical experience in operations and coordination is mandatory; sales experience alone will not be considered.
- Proficiency in Microsoft Excel, spreadsheets, and Outlook is essential.
- Excellent written English skills with the ability to draft professional emails independently, ensuring correct grammar, spelling, and punctuation.
- Strong verbal English communication skills with confidence in interacting with UK-based clients and staff.
- Minimum English proficiency level of 7 out of 10.

Preferred Qualifications and Benefits
- Candidates based in Lahore with immediate availability will be given preference.
- The role offers a competitive salary package of PKR 70,000 to 80,000 per month plus KPI allowances.
- Benefits include medical insurance, annual bonuses, and paid annual leave.
- Flexibility to work rotational day and night shifts is required; candidates unwilling or unable to work night shifts should not apply.

This position requires commitment to a 50-hour workweek with rotational shifts to ensure operational efficiency. Only shortlisted candidates will be contacted for further steps. The work location is on-site in Lahore, and applicants must be prepared for in-person attendance.

Applicants should be ready to confirm their willingness to work rotational day and night shifts as part of the application process.