Customer Support Executive - Part time

Tribe Consulting (Pvt) Limited, a prominent global provider of Business Process Outsourcing (BPO) and Business Process Management (BPM) services, is seeking a part-time Customer Support Executive to join their team in Karachi Division. The company is dedicated to delivering customized business management solutions that drive customer satisfaction, cost efficiency, and revenue growth across various industries. This role involves providing daily customer support, ensuring high levels of customer satisfaction, and offering both online and technical assistance.

Key Responsibilities
- Deliver exceptional customer support through various channels, addressing inquiries and resolving issues promptly.
- Ensure customer satisfaction by maintaining a professional and empathetic approach in all interactions.
- Provide technical support and troubleshoot customer problems effectively.
- Manage online support platforms to assist customers in real-time.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain accurate records of customer interactions and feedback for continuous service improvement.

Required Qualifications
- Proven experience in customer support or a related role, preferably within a BPO or BPM environment.
- Strong communication skills, both verbal and written, with the ability to engage customers clearly and professionally.
- Basic technical knowledge to provide effective troubleshooting and support.
- Ability to work part-time on-site in Karachi Division with a flexible schedule.
- Customer-focused mindset with problem-solving abilities and attention to detail.

Preferred Qualifications and Benefits
- Prior experience in a similar role within a multinational or large-scale service provider is advantageous.
- Familiarity with CRM software and online support tools will be considered a plus.
- Opportunity to work with a leading company known for its commitment to customer experience and business excellence.
- Exposure to diverse industries and the chance to develop skills in business process management.

This position offers a unique chance to contribute to a dynamic team while balancing part-time work commitments. Tribe Consulting values employees who are dedicated to enhancing customer experiences and supporting business growth through effective service delivery.