Customer Support Executive

MaxRemind is seeking a dedicated Customer Support Executive to join their team. The role involves managing customer interactions, maintaining strong client relationships, and supporting daily operational activities. The ideal candidate will possess excellent communication skills, be adept at handling customer concerns, and thrive in a fast-paced environment. This position requires working closely with US-based clients and collaborating with internal teams to ensure high service quality.

Key Responsibilities:
- Handle customer inquiries promptly and provide effective solutions to ensure customer satisfaction.
- Manage communication with clients professionally, focusing on maintaining strong relationships with US customers.
- Update and maintain accurate customer records using CRM tools and internal systems.
- Support daily reporting, data management, and documentation tasks to facilitate smooth operations.
- Coordinate with internal departments to resolve customer issues efficiently.
- Adhere to company processes and uphold service quality standards consistently.
- Assist in call center operations and customer relationship management activities.

Required Qualifications:
- Bachelor’s degree (mandatory).
- Excellent communication and interpersonal skills.
- Proficient in English to effectively engage with international clients.
- Basic knowledge of MS Excel and CRM software.
- Strong organizational and problem-solving abilities.
- Fresh candidates or those with up to 6 months of experience in Call Center, Customer Service Representative (CSR), CRM, or Medical Billing roles are preferred.
- Willingness to work night shifts.

Preferred Qualifications and Benefits:
- Competitive salary package ranging from Rs30,000 to Rs35,000 per month.
- Medical coverage provided by the company.
- Performance-based salary increments.
- Bonuses and incentives to reward outstanding work.
- Dinner and tea provided during shifts.
- Opportunities for professional growth and development within the organization.

This is an onsite position based at MaxRemind’s office located in Fazal Town Phase 2, near Old Airport Road, Rawalpindi. The working hours are from 6:00 PM to 3:00 AM, reflecting the night shift schedule required for this role.

Candidates who meet the above criteria and are interested in contributing to a dynamic customer support team are encouraged to apply.