Customer Support Executive

We are a dynamic company providing managed remote teams, marketplace operations, and business automation services to clients across the US, UK, Europe, and Asia. Our team of over 100 professionals operates from a supervised office in Rawalpindi. This role is part of one of our fastest-growing projects—a managed eBay store service where sellers entrust us with their stores. Our team handles everything from listing and order processing to customer service and maintaining account health.

Key Responsibilities
- Respond promptly and professionally to inbound leads via WhatsApp and email, using clear and confident English.
- Maintain ongoing conversations over days or weeks, ensuring leads remain engaged without going cold.
- Understand each seller’s unique needs and clearly explain how our service can support their business.
- Address objections, pricing inquiries, and follow-ups in a personalized manner, avoiding templated responses.
- Conduct calls and video calls with leads, primarily from the US, UK, and Europe, handling these interactions with professionalism and ease.
- Guide new clients through the onboarding process and smoothly transition their accounts to the operations team.
- Keep organized records of all leads, tracking their status and next steps.
- Provide weekly reports detailing leads received, converted, and lost, including reasons for lost opportunities.

Required Qualifications
- 2 to 5 years of experience in sales, client onboarding, account management, or a similar client-facing role, preferably involving international clients.
- Exceptional written English skills, capable of crafting messages that sound like they were written by a native professional with the appropriate tone for business owners.
- Clear and neutral spoken English for occasional calls, demonstrating confidence and sharp communication skills.
- Comfortable appearing on camera without hesitation or reliance on scripts during video calls.
- Highly organized, able to manage 15 to 20 open conversations simultaneously without losing track of details.

Preferred Qualifications and Benefits
- Knowledge of eCommerce or eBay is advantageous but not mandatory, as product training will be provided. However, strong communication skills and confidence are essential and cannot be taught.

This role offers the opportunity to work in a fast-paced environment with a growing project, engaging directly with international clients and playing a key part in expanding our managed eBay store service. If you are a confident communicator with a knack for building trust and managing multiple leads efficiently, this position could be an excellent fit.