Customer Support Executive - UK

Confidential Verified

Islamabad , Pakistan

Posted Aug 27, 2022 425 views

PKR. 70,000 - 70,000/Month

  • Manage large amounts of incoming calls from customers.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Requirements

  • Proven customer support experience of a minimum of 2 years.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Minimum A-Level certification or Bachelor’s degree in any discipline.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Department:
Communication
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 28, 2022
Posting Date:
Aug 27, 2022

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Support Executive

Posted Sep 27, 2022

Customer Support Executive

Ns&A Telecom PVT LTD, Lahore, Pakistan
Posted Sep 29, 2022

Customer Support Executive

Dzine Media, Faisalabad, Pakistan
Posted Sep 23, 2022

Customer Support Executive

Cyber System (Pvt) Ltd, Lahore, Pakistan
Posted Sep 21, 2022
View All
I found a job on Rozee!