Customer Support Intern

Usermaven is an AI-powered marketing attribution platform designed to help marketing teams understand which activities drive pipeline and revenue. Serving B2B SaaS companies, agencies, and ecommerce brands, the platform integrates marketing attribution, website and product analytics, CRM data, and customer journey insights into a single, unified system. This comprehensive approach provides teams with a trusted source of truth for measuring and improving marketing performance. By offering end-to-end visibility into every customer touchpoint, Usermaven empowers marketers to optimize campaigns, demonstrate ROI, forecast growth, and scale successful strategies.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone, ensuring clear and helpful resolutions.
- Troubleshoot basic technical issues and escalate more complex problems to senior team members when necessary.
- Document recurring customer questions and solutions to enhance the support knowledge base.
- Gather and relay customer feedback to relevant teams to contribute to product and service improvements.
- Update and maintain support documentation to ensure accuracy and accessibility.
- Collaborate closely with product and engineering teams to improve the overall user experience.
- Maintain high standards of professionalism, empathy, and service quality in all customer interactions.

Required Qualifications
- Strong skills in customer support and customer satisfaction, with an emphasis on service quality and responsiveness.
- Excellent interpersonal abilities, including clear communication, active listening, and a customer-centric mindset.
- Basic technical support capabilities, including troubleshooting common issues and following established procedures.
- Solid analytical skills to understand customer problems, identify patterns, and recommend process improvements.
- Comfortable working with online support tools, CRM systems, and helpdesk platforms; familiarity with SaaS products is advantageous.
- Ability to work full-time on-site in Islamabad, manage multiple tasks efficiently, and stay organized in a fast-paced environment.
- Fluency in written and spoken English; proficiency in additional languages is a plus.
- Currently enrolled in or recently graduated from a program in business, IT, communications, or a related field.

This internship offers a valuable opportunity to gain hands-on experience in customer support within a dynamic AI-driven marketing technology company. The role is ideal for individuals eager to develop their technical and interpersonal skills while contributing to a growing SaaS platform.