Customer Support

Sopro Technologies is seeking a dedicated and customer-focused professional to join our team as a Customer Support Manager. This role is ideal for someone with experience in managing customer interactions, efficiently resolving issues, and fostering positive customer experiences. As part of our growing organization, you will have the opportunity to contribute to a dynamic environment that values innovation, growth, and excellence.

Key Responsibilities:
- Lead and manage customer support operations to ensure timely and effective resolution of customer inquiries and challenges.
- Maintain high levels of customer satisfaction by delivering exceptional service and support.
- Coordinate with internal teams to address customer needs and improve overall service quality.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement strategies to enhance the customer support process.
- Manage and mentor support staff, ensuring adherence to company policies and standards.

Required Qualifications:
- Minimum of 2 years of experience in customer support or a related field.
- Educational qualification higher than FSC (equivalent to intermediate level).
- Ability to work night shifts from 7:00 PM to 4:00 AM.

Preferred Qualifications and Benefits:
- Competitive salary ranging from PKR 60,000 to PKR 120,000 per month, based on performance.
- Opportunity to work in-person at our office, fostering collaboration and team engagement.
- Be part of a forward-thinking company committed to professional growth and rewarding contributions.

Applications are reviewed on a rolling basis, so early submission is encouraged to secure consideration for this exciting opportunity. Join Sopro Technologies and play a key role in delivering outstanding customer support while advancing your career in a supportive and innovative environment.