Customer Support Manager (Female)

National Business Foundation Pakistan

Lahore , Pakistan

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Posted 5 hours ago Report Job

National Business Foundation Pakistan (NBFP), located in Bahria Orchard, Lahore, is a professional business platform that connects CEOs, entrepreneurs, corporate leaders, and industry professionals through summits, conferences, networking events, and recognition programs. We are currently seeking a confident and customer-focused Customer Support Manager to join our team on a full-time, on-site basis. The ideal candidate will be responsible for managing inquiries, maintaining strong member relationships, and ensuring excellent communication with clients, members, and business partners.

Key Responsibilities
- Handle incoming communications including calls, WhatsApp messages, emails, and social media inquiries.
- Provide professional support to NBFP members, applicants, sponsors, and event participants.
- Respond promptly to queries related to memberships, awards, events, and partnership opportunities.
- Manage customer complaints and resolve issues efficiently and professionally.
- Maintain accurate customer records, follow-ups, and inquiry databases.
- Coordinate effectively with marketing, sales, and event management teams.
- Ensure timely communication to deliver a positive customer experience.
- Follow up with prospective members and interested clients to foster engagement.
- Build and maintain professional relationships with corporate clients and business representatives.
- Prepare daily reports on customer support activities and inquiries.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communication, or a related field is preferred.
- 1 to 3 years of experience in customer support, client relations, or customer service roles.
- Excellent verbal and written communication skills in both English and Urdu.
- Proficiency in MS Office, Google Workspace, and WhatsApp Business.
- Strong telephone etiquette and problem-solving abilities.
- Ability to manage multiple inquiries and follow-ups efficiently.
- Presentable, organized, responsible, and customer-oriented personality.

Preferred Qualifications and Benefits
Experience working within membership organizations, event management, or handling corporate clients will be considered an advantage. NBFP offers a competitive salary package ranging from Rs25,000 to Rs35,000 per month, along with a professional corporate work environment. Employees benefit from career growth opportunities and exposure to national business events, conferences, and corporate networking. This role provides a valuable chance to develop client relationship and management skills while being part of a team dedicated to business excellence and meaningful connections.

The position requires working on-site at our Lahore office. Interested candidates are encouraged to apply through the designated job platform with an updated CV and portfolio.

Join National Business Foundation Pakistan and contribute to fostering a dynamic professional network that drives business success.