Customer Support Manager (FEMALE) Night Shift Office based

We are looking for a proactive and empathetic Female Customer Support Manager to join our night-shift team. In this role, you will be the primary point of contact for our students, guiding them through their learning journey and fostering strong, lasting relationships. Your support will help keep students engaged and well-assisted around the clock. This position offers a unique chance to develop skills in sales, marketing, customer support, and billing, providing a comprehensive foundation for your career growth.

Key Responsibilities
- Serve as the main liaison for students, addressing their questions and providing guidance throughout their educational experience.
- Engage with the Muslim community across multiple countries to promote and encourage the use of our educational services.
- Manage customer interactions with empathy and professionalism, ensuring a positive and supportive environment.
- Handle responsibilities across sales, marketing, customer support, and billing, contributing to various aspects of the business.
- Maintain accurate records of student interactions and transactions to support continuous service quality and improvement.
- Work night shifts to provide uninterrupted support and maintain consistent communication with students.

Required Qualifications
- Demonstrated experience in customer support or a related field, with strong interpersonal and communication skills.
- Ability to work effectively during night shifts.
- Fluency in English is preferred to communicate with a diverse student base.
- Female candidates based in Rawalpindi or Islamabad to ensure convenient on-site attendance.
- A proactive and empathetic approach to managing customer relationships and resolving issues.

Preferred Qualifications and Benefits
- Experience or interest in sales, marketing, and billing is advantageous, as this role combines multiple functions.
- Opportunity to develop a broad skill set across different business areas, enhancing career growth potential.
- Competitive monthly salary starting from Rs30,000.00.
- On-site work location in Rawalpindi Satellite Town, offering a stable and accessible work environment.

This role is ideal for candidates seeking a dynamic position that extends beyond traditional customer support, providing meaningful community engagement and professional development opportunities.