Customer Support Manager

We are seeking a motivated Customer Account Manager to oversee a portfolio of US-based clients, ensuring their needs related to pricing, quotations, shipment updates, and service issues are met efficiently. This role requires building and maintaining strong relationships through clear communication and consistent follow-ups. The ideal candidate will work closely with internal logistics teams to provide accurate quotes, manage shipments, and resolve any challenges promptly. This position offers an opportunity to grow business by increasing shipments and retaining existing customers, all while maintaining detailed records of customer interactions and account performance.

Key Responsibilities

- Manage a group of customers, addressing their requests regarding pricing, quotations, shipment updates, and service-related concerns.
- Establish and nurture strong relationships with US-based customers through effective communication, regular follow-ups, and dependable service delivery.
- Proactively follow up on quotations, understand customer requirements, discuss pricing options, and convert quotes into confirmed shipments.
- Collaborate with internal logistics teams to ensure accurate quoting, smooth shipment execution, and timely resolution of any issues.
- Identify opportunities to increase shipment volumes, retain existing clients, and expand business within current accounts.
- Address customer concerns by coordinating with relevant teams to resolve problems and ensure a positive customer experience.
- Maintain comprehensive records of quotations, customer communications, shipments, and pricing while tracking account performance and profitability.

Required Qualifications

- Minimum of 2 years’ experience in customer service, client management, or account management, preferably with exposure to US-based customers.
- Strong verbal and written English communication skills, with a clear accent suitable for US clients preferred.
- Excellent relationship-building abilities combined with strong communication and problem-solving skills.
- Proven capability to manage customer accounts effectively, follow up on quotations, and identify growth opportunities within existing accounts.

Compensation and Work Location

The position offers a monthly salary ranging from Rs 50,000 to Rs 85,000. This is an in-person role, requiring the candidate to work from the designated office location.

This role is ideal for professionals looking to leverage their customer management skills in a dynamic environment focused on client satisfaction and business growth.