Customer Support Professional

The Customer Support Specialist will play a vital role in delivering timely and professional assistance to both clients and internal teams. Based in Rawalpindi, this position involves managing inquiries and resolving issues efficiently through phone, email, and chat support channels. The specialist will be responsible for logging and tracking support tickets, coordinating with relevant departments to address technical and service-related concerns, and following up with clients to ensure their issues are fully resolved. Staying informed about company services and providing constructive feedback to enhance customer experience and internal processes are also key aspects of this role.

Key Responsibilities
- Provide prompt and professional support to clients and internal teams via phone, email, and chat.
- Log, track, and manage support tickets to ensure timely resolution of issues.
- Collaborate with technical and service departments to address and resolve client concerns.
- Follow up with clients to confirm resolution and maintain high customer satisfaction.
- Maintain up-to-date knowledge of company products and services.
- Document common issues and identify patterns that may require process improvements.
- Assist account managers with client communications when necessary.
- Contribute feedback to improve support workflows and overall customer experience.

Required Qualifications
- Strong customer support skills with a service-oriented mindset focused on building long-term client relationships.
- Excellent interpersonal skills, including clear verbal and written communication, active listening, and professionalism when interacting with diverse stakeholders.
- Basic technical support abilities, including understanding service offerings, troubleshooting common issues, and liaising effectively with technical teams.
- Analytical skills to interpret client feedback, identify recurring problems, and recommend process improvements.
- Previous experience in a customer-facing or support role, preferably within advertising, marketing, or related service industries.
- Ability to work on-site in Rawalpindi, manage multiple tasks simultaneously, and maintain accuracy under pressure.
- Proficiency with common office and communication tools such as email platforms, ticketing systems, CRM software, and general computer literacy.
- Relevant educational background such as a diploma or degree in business, communications, marketing, or a related field is advantageous.

Preferred Qualifications and Benefits
- This position is open to female candidates only.
- The role offers a hybrid remote working arrangement based in Rawalpindi Satellite Town.
- Monthly salary ranges from Rs20,000 to Rs45,000, commensurate with experience and qualifications.

This opportunity is ideal for candidates who are passionate about customer service and eager to contribute to a dynamic team while developing their skills in a supportive environment.