Customer Support

We are seeking motivated individuals for entry-level, full-time Customer Support / Call Center Agent positions based in Rawalpindi, Pakistan. These roles involve working on-site with outbound campaigns focused on US Home Improvement and Solar sectors. The position offers a morning shift with flexible working hours and weekends off, making it ideal for freshers looking to start their careers in customer service. Comprehensive training will be provided to ensure all new hires are well-prepared. Candidates with a Matriculation or Intermediate education level are preferred. The role demands strong communication skills and proficiency in English. Salary packages vary based on experience, with freshers earning between PKR 35,000 and 40,000 per month, while experienced agents can expect between PKR 70,000 and 100,000 per month.

Key Responsibilities
- Handle outbound calls related to US Home Improvement and Solar campaigns.
- Provide excellent customer support by addressing inquiries and resolving issues efficiently.
- Maintain clear and professional communication with customers in English.
- Follow campaign scripts and guidelines to ensure consistent messaging.
- Document customer interactions accurately in the system.
- Collaborate with team members and supervisors to meet performance targets.
- Participate actively in training sessions and apply learned skills on the job.

Required Qualifications
- Minimum education level of Matriculation or Intermediate.
- Strong verbal communication skills in English.
- Ability to work on-site in Rawalpindi during morning shifts with flexible timings.
- Willingness to learn and adapt quickly in a fast-paced call center environment.
- For experienced candidates, prior call center experience is essential.

Preferred Qualifications and Benefits
- Freshers are encouraged to apply as full training will be provided.
- Competitive salary packages based on experience: PKR 35,000–40,000/month for freshers and PKR 70,000–100,000/month for experienced agents.
- Flexible working hours with weekends off to support work-life balance.
- Opportunity to gain experience in outbound campaigns focused on the US market.
- On-site work environment fostering team collaboration and professional growth.

This position is an excellent opportunity for individuals aiming to build a career in customer support and call center operations, especially those interested in the US Home Improvement and Solar industries. Candidates who are enthusiastic, communicative, and ready to develop their skills are encouraged to apply.