Customer Support Rep!

Tangent Technologies is seeking a dedicated Customer Support Agent to join their team. The ideal candidate will be responsible for engaging with existing and prospective customers to promote and sell products and services effectively. This role requires a proactive approach to understanding customer needs, resolving issues promptly, and achieving sales targets within set timelines. The position offers an excellent opportunity to work in a dynamic environment while contributing to the company’s growth and customer satisfaction.

Key Responsibilities:
- Present, promote, and sell products/services using well-founded arguments to both existing and potential customers.
- Conduct cost-benefit and needs analyses to tailor solutions that meet customer requirements.
- Build and maintain positive business and customer relationships to foster loyalty and repeat business.
- Initiate contact with customer leads through cold calling to generate new sales opportunities.
- Expedite the resolution of customer problems and complaints to maximize satisfaction and retention.
- Consistently achieve agreed sales targets and outcomes within the designated schedule.
- Collaborate with team members and other departments to coordinate sales efforts effectively.
- Analyze market potential and territory performance by tracking sales and preparing status reports.
- Provide management with insights on customer needs, challenges, competitive activities, and opportunities for new products or services.
- Stay updated on industry best practices and promotional trends to enhance sales strategies.
- Embrace continuous improvement through constructive feedback and self-development.

Required Qualifications:
- Minimum of 1 year proven experience as a Customer Sales Representative.
- Proficient in Microsoft Office applications.
- Familiarity with Business Relationship Management (BRM) and Customer Relationship Management (CRM) practices.
- Strong ability to build productive and professional business relationships.
- Highly motivated, target-driven, with a demonstrated track record of sales success.
- Excellent selling, negotiation, and communication skills.
- Effective prioritization, time management, and organizational abilities.
- Skilled in creating and delivering presentations tailored to diverse audiences.
- Strong relationship management skills and openness to receiving feedback.
- Bachelor’s degree in Business or a related field.

Preferred Qualifications and Benefits:
- Experience working on US Healthcare Campaigns for 1-2 years is highly desirable.
- Competitive salary range between Rs50,000 and Rs90,000 per month, complemented by an attractive incentive package.
- Provident fund contributions and bi-annual salary increments.
- Recognition through appreciation awards.
- Generous leave policy including 18 paid leaves annually.
- Comprehensive health insurance coverage.
- Opportunity to work in a supportive and engaging environment that offers exposure to a complete product cycle.
- Full-time position based in Islamabad, requiring in-person attendance.

Applicants should be prepared to answer questions regarding their current and expected salary, English communication skills, commute feasibility to the Islamabad office, immediate availability, and relevant experience with US Healthcare campaigns.

This role is ideal for motivated sales professionals looking to advance their careers in customer support and sales within a growing technology company.