Customer Support Representative (CSR) – Osense Digital, Lahore

Osense Digital is seeking a dedicated Customer Support Representative to join our team at the Lahore branch. The ideal candidate will have a minimum of three years’ experience in customer support, with a strong command of the English language, both spoken and written. This role requires excellent communication skills and prior experience handling chat-based customer interactions. The position is on-site in Lahore, offering a competitive salary based on experience.

Key Responsibilities:
- Provide timely and effective support to customers primarily through chat-based platforms.
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
- Maintain clear and professional communication in all interactions.
- Collaborate with team members to improve support processes and customer satisfaction.
- Document customer interactions accurately for future reference and reporting.

Required Qualifications:
- At least three years of experience in a customer support role.
- Fluency in English, with strong reading and writing skills.
- Proven experience managing chatbox or chat-based customer support channels.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.

Working Hours:
- Monday to Friday: 12:00 PM to 9:00 PM
- Alternate Saturdays

This role offers an opportunity to work in a dynamic environment where excellent customer service is valued. The salary range for this position is PKR 75,000 to 100,000, commensurate with experience. Candidates who meet the qualifications and are eager to contribute to a growing digital company are encouraged to apply.