Customer Support Representative (CSR) - Freshers/Fresh Graduates
Book Me TicketsSMC-Pvt
Lahore , Pakistan
Posted Mar 30, 2026 111 views
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Lahore. In this role, you will be the first point of contact for customers, managing inquiries and resolving issues efficiently to ensure a positive experience. The position requires flexibility to work on a rotational shift basis, including evenings and nights, with limited availability for morning shifts depending on operational needs. This is a full-time, on-site role designed to foster effective collaboration and deliver exceptional service.
Key Responsibilities
Handle inbound customer inquiries promptly and professionally via phone, email, and chat. Provide accurate information about products, services, pricing, and promotions. Assist customers with order placement, tracking, and returns to ensure a seamless process. Resolve complaints and issues quickly, aiming for first-contact resolution whenever possible. Escalate complex or unresolved matters to the appropriate departments or management. Maintain detailed and accurate records of all customer interactions and transactions. Identify opportunities to upsell or cross-sell products and services to enhance customer satisfaction and company revenue. Stay updated on company policies, procedures, and product changes. Collaborate closely with team members to maintain a consistent and smooth customer experience. Proactively suggest improvements to service quality and operational efficiency.
Required Qualifications
Prior experience in customer service or a related field is preferred, but fresh graduates and newcomers are encouraged to apply. Strong verbal and written communication skills are essential. Candidates must demonstrate excellent problem-solving and decision-making abilities. A customer-focused mindset with strong interpersonal skills is required to build rapport and trust. The ability to multitask and perform well in a fast-paced environment is important. Willingness to work rotational shifts, including evenings, nights, weekends, and holidays as needed, is mandatory.
This role is ideal for individuals passionate about helping customers and who can adapt to a dynamic work schedule. Candidates must be able to reliably commute to the Lahore office or plan to relocate prior to starting. This position offers an opportunity to grow professionally within a supportive and collaborative environment.
Skills
Job Details
Book Me TicketsSMC-Pvt
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