Customer Support Representative (CSR)

Musk Al Mahal, a growing e-commerce company based in Karachi, is seeking a dedicated Customer Support Representative to join their team on-site at Panorama Center, Saddar. This role offers a monthly salary ranging from Rs. 25,000 to Rs. 35,000, depending on the candidate’s practical knowledge and experience. The working hours are from 11:00 AM to 8:00 PM. The ideal candidate will have between six months to one year of experience in customer service, preferably within the e-commerce sector, and will be comfortable managing customer inquiries primarily through phone calls while collaborating effectively with internal teams.

Key Responsibilities
- Handle both incoming and outgoing customer calls professionally and efficiently.
- Assist customers by addressing queries related to orders, delivery status, and other order-related concerns.
- Conduct order confirmation calls and guide customers through the ordering process to ensure clarity and satisfaction.
- Provide accurate information and timely resolutions to customer issues to maintain a positive customer experience.
- Coordinate with internal departments to resolve customer problems promptly.
- Maintain detailed records of customer interactions and perform necessary follow-ups.
- Ensure every customer interaction contributes to a smooth and positive experience.

Required Qualifications
- Six months to one year of experience in a call center or customer support role.
- Strong communication skills with the ability to handle customers patiently and professionally.
- Basic computer proficiency to manage customer queries and maintain records efficiently.
- A helpful and patient attitude, demonstrating professionalism in all customer interactions.

Preferred Qualifications and Additional Information
- Experience in e-commerce customer support is highly preferred, as it will help in understanding the specific needs and challenges of this sector.
- This position is strictly a customer support role and does not involve sales responsibilities. The primary focus is on assisting customers, confirming orders, and resolving queries.
- The role requires on-site presence at the company’s office in Karachi.

Interested candidates who meet the above criteria are encouraged to submit their CV for consideration. Only shortlisted applicants will be contacted for further steps in the recruitment process.

This opportunity provides a competitive salary package and the chance to work in a dynamic e-commerce environment, gaining valuable experience in customer service.

Work Location: On-site at Panorama Center, Saddar, Karachi
Salary Range: Rs. 25,000 to Rs. 35,000 per month
Working Hours: 11:00 AM to 8:00 PM