Customer Support Representative (CSR)

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative (CSR). This role involves managing customer interactions across various channels to ensure a seamless and positive experience. The ideal candidate will play a vital part in maintaining high levels of customer satisfaction and fostering long-term trust in our brand.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via WhatsApp, phone calls, and social media platforms.
- Provide accurate and detailed information regarding products, pricing, availability, and store locations.
- Address customer complaints, process exchanges, and resolve basic issues efficiently while maintaining a professional demeanor.
- Collaborate closely with store teams to track order statuses, check stock availability, and address customer concerns.
- Maintain thorough and organized records of all customer interactions and follow-ups.
- Ensure quick response times to enhance the overall customer experience.

Required Qualifications:
- Minimum of 1 to 2 years of experience in customer support or a related field.
- Strong communication skills, particularly in English.
- Ability to work effectively under pressure and manage multiple conversations simultaneously.
- Basic understanding of retail operations and customer service processes.
- A problem-solving mindset combined with a calm and professional approach to handling customer issues.

Preferred Qualifications and Benefits:
We are looking for someone who not only responds to customers but also manages situations intelligently to protect the brand’s reputation while ensuring customer satisfaction. This role is full-time and requires in-person attendance. The monthly salary ranges from Rs40,000 to Rs60,000, reflecting experience and performance.

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, this opportunity offers a platform to grow and make a meaningful impact.