Customer Support Representative (CSR)

Core Edge Solutions is seeking a confident and professional Customer Support Representative (CSR) to join their team in Lahore. The ideal candidate will bring practical experience in customer service, call handling, and outbound communication, along with strong verbal and written communication skills. This role focuses on managing customer interactions, addressing inquiries and concerns, making outbound calls, and consistently delivering high-quality customer service in a fast-paced environment.

Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and efficiency.
- Make cold calls and communicate effectively with both prospective and existing customers.
- Respond promptly and professionally to customer questions, complaints, and concerns.
- Understand customer needs and provide suitable solutions based on their requirements.
- Resolve customer issues or escalate them to the appropriate department when necessary.
- Maintain accurate and up-to-date records of customer information, interactions, and communications.
- Conduct timely follow-ups to ensure customer concerns are fully addressed and resolved.
- Manage multiple customer conversations simultaneously while maintaining consistent service quality.
- Adhere to company policies, procedures, and established customer service standards.
- Maintain a positive, respectful, and professional attitude during every customer interaction.

Required Qualifications
- 1 to 2 years of experience in customer service, customer support, call center operations, or a related field.
- At least 1 year of hands-on experience handling customer calls and communications.
- Previous experience in a customer-facing or call-handling role.
- Strong verbal and written communication skills.
- Minimum typing speed of 50 words per minute.
- Clear and professional US accent.
- Excellent listening, interpersonal, communication, and problem-solving abilities.
- Ability to remain calm, patient, and professional when dealing with difficult customers.
- Strong multitasking and time-management skills.
- Ability to work effectively in a fast-paced environment.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs100,000 to Rs110,000.
- Work location is onsite in Lahore.
- Candidates must be willing to work night shifts from 8 PM to 5 AM.

Applicants should be prepared to discuss their willingness to work night shifts, current salary, and expected salary during the application process. This position requires in-person attendance at the Lahore office.