Customer Support Representative (CSR)

Core Edge Solutions is seeking a confident and professional Customer Support Representative (CSR) to join our team in Lahore. The ideal candidate will have practical experience in customer service, call handling, and outbound communication. This role requires excellent verbal and written communication skills, with a focus on delivering high-quality customer interactions. The successful candidate will be responsible for managing customer inquiries, addressing concerns, handling outbound calls, and maintaining a consistently high standard of service.

Key Responsibilities

- Handle both inbound and outbound customer calls professionally and efficiently.
- Conduct cold calls and engage effectively with prospective and existing customers.
- Respond promptly and professionally to customer questions, complaints, and concerns.
- Identify customer needs and offer appropriate solutions tailored to their requirements.
- Resolve customer issues or escalate them to the relevant department when necessary.
- Maintain accurate and up-to-date records of customer information and interactions.
- Perform timely follow-ups to ensure customer concerns are fully addressed.
- Manage multiple customer conversations simultaneously while maintaining service quality.
- Adhere strictly to company policies, procedures, and customer service standards.
- Maintain a positive, respectful, and professional demeanor in all customer interactions.

Required Qualifications

- 1 to 2 years of experience in customer service, customer support, call center operations, or a related field.
- At least 1 year of hands-on experience handling customer calls and communications.
- Previous experience in a customer-facing or call-handling role.
- Strong verbal and written communication skills.
- Typing speed of at least 50 words per minute (WPM).
- Clear and professional US accent.
- Excellent listening, interpersonal, communication, and problem-solving skills.
- Ability to remain calm and professional when dealing with difficult customers.
- Strong multitasking and time-management abilities.
- Capability to work effectively in a fast-paced environment.

Preferred Qualifications and Benefits

- The position offers a monthly salary ranging from Rs100,000 to Rs110,000.
- The role requires working onsite in Lahore with a night shift schedule from 8 PM to 5 AM.

Candidates should be prepared to answer the following during the application process: Are you willing to work the night shift onsite in Lahore? What is your current salary? What are your salary expectations?

This is an excellent opportunity for individuals looking to grow their career in customer support within a dynamic and professional environment.