Customer Support Representative-CSR

Hurak, a well-established EdTech company with over 12 years of experience in delivering online and classroom-based compliance training in the UK, is expanding its operations globally. To support this growth, we are seeking a dedicated Customer Support Representative to join our team. This role is based on-site in DHA Phase 6, Lahore, with working hours from 1:30 PM to 10:30 PM. The ideal candidate will play a crucial role in ensuring excellent customer service and smooth operational processes.

Key Responsibilities

- Handle customer queries, requests, and complaints with professionalism and tact.
- Manage class schedules, exam bookings, certifications, and other operational tasks efficiently.
- Adhere to established processes and procedures to deliver accurate and timely solutions.
- Provide exceptional customer service at every interaction, taking full ownership to ensure complete resolution.
- Strive to enhance customer engagement and significantly improve the overall customer experience.
- Effectively manage objections and handle any customer pushback with confidence.

Required Qualifications

- Bachelor’s degree or relevant work experience.
- Excellent spoken and written English skills are essential.
- Minimum of 1 year of experience preferred; however, fresh graduates are encouraged to apply.

Hurak offers an opportunity to work in a dynamic and growing company where customer satisfaction is a top priority. If you are passionate about delivering quality service and eager to contribute to a global brand, this role is an excellent fit.