Customer Support Representative-CSR

Hurak, a well-established EdTech company specializing in online and classroom-based compliance training in the UK, is seeking a Customer Support Representative to join their growing team. With over 12 years of experience in the industry, Hurak is expanding its operations to become a global brand. This role is based on-site in DHA Phase 6, Lahore, with working hours from 1:30 PM to 10:30 PM. The ideal candidate will have excellent spoken and written English skills and be committed to delivering outstanding customer service.

Key Responsibilities:
- Handle customer queries, requests, and complaints with professionalism and tact.
- Manage class schedules, exam bookings, certifications, and other operational tasks efficiently.
- Adhere to standard processes and procedures to provide accurate and timely solutions.
- Take full ownership of customer interactions to ensure end-to-end resolution and a positive experience.
- Strive to enhance customer engagement and significantly improve overall customer satisfaction.
- Effectively overcome objections and manage any customer pushback with confidence.

Required Qualifications:
- Bachelor’s degree or relevant work experience.
- Strong proficiency in English, both written and verbal.
- At least 1 year of experience in a similar role; fresh graduates with relevant skills are also encouraged to apply.

This position offers an excellent opportunity to work in a dynamic EdTech environment and contribute to the company’s global expansion efforts. Candidates who are customer-focused, detail-oriented, and capable of managing multiple operational tasks will find this role rewarding.