Customer Support Representative (Dispatch Operations) – Full-Time (Onsite)

Yuni Rides, based in Gulistan-e-Jauhar, Karachi, is seeking a dedicated Customer Service Representative (CSR) – Dispatch Coordinator to join their onsite Operations Team. This role involves managing and coordinating transportation services for children and families, ensuring safe and timely school transportation. The position operates Monday to Saturday from 6:00 PM to 3:00 AM (Pakistan Standard Time) and offers a competitive salary of PKR 45,000 to 50,000 per month. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication, problem-solving, and organizational skills while supporting drivers, schools, parents, and internal teams.

Key Responsibilities

Transportation Operations & Dispatch Coordination:
- Monitor daily transportation activities and scheduled trips in real time.
- Ensure proper assignment and completion of routes according to operational standards.
- Track driver activities and provide continuous support during service hours.
- Coordinate trip changes, route adjustments, and driver reassignments as needed.
- Assist in dispatch operations to maintain service reliability and efficiency.
- Support transportation coverage planning and ensure service continuity.

Customer Service & Communication:
- Act as a primary contact for drivers, schools, parents, and internal stakeholders.
- Respond promptly and professionally to inquiries and provide timely updates on schedules and operational changes.
- Address service-related concerns and facilitate issue resolution with a customer-first approach.

Driver Support & Onboarding:
- Assist new drivers through the onboarding process, ensuring compliance with documentation and requirements.
- Follow up on outstanding onboarding tasks and maintain driver profiles.
- Support driver engagement and readiness initiatives.

Administrative & Operational Support:
- Maintain accurate records, reports, and documentation related to operations.
- Update internal systems and databases with precision.
- Monitor service metrics and escalate issues when necessary.
- Collaborate with teams to improve workflows and service quality.
- Participate in process improvement and operational excellence programs.

Required Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- 1–3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields.
- Strong verbal and written English communication skills.
- Excellent interpersonal and customer service abilities.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Strong analytical and problem-solving skills with high attention to detail.
- Professional attitude with a solution-oriented mindset.
- Comfortable using technology, software platforms, and operational systems.
- Ability to work independently and collaboratively within a team.

Preferred Qualifications and Benefits
Experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation, call center operations, CRM systems, workforce coordination, scheduling, and resource planning will be highly regarded.

Yuni Rides offers a competitive salary package, career growth opportunities, a professional and supportive work environment, hands-on training, and exposure to U.S.-based transportation operations. The company fosters a dynamic, collaborative, and performance-driven culture where employees can make a meaningful impact on children's transportation services.

Candidates who enjoy problem-solving, remain calm under pressure, communicate effectively with multiple stakeholders, demonstrate accountability, and are passionate about delivering exceptional customer experiences will excel in this role.

Yuni Rides is committed to equal employment opportunities, valuing diversity and inclusion in the workplace. Employment decisions are based on qualifications, skills, experience, and business needs, ensuring a respectful and professional environment for all team members.