Customer Support Representative (Dispatch Operations) – Night Shift (Onsite)

Yuni Rides, a trusted mobility partner providing safe and reliable transportation services for children and families across the United States, is seeking a Customer Service Representative (CSR) – Dispatch Coordinator to join their Operations Team. This onsite role is based in Gulistan-e-Jauhar, Karachi, with a schedule from Monday to Saturday, 6:00 PM to 3:00 AM (Pakistan Standard Time). The position offers a competitive monthly salary of PKR 45,000 to 50,000. The CSR – Dispatch Coordinator will play a vital role in ensuring smooth transportation operations by acting as the communication hub between drivers, schools, parents, and internal teams. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service while supporting operational efficiency.

Key Responsibilities

Transportation Operations & Dispatch Coordination:
- Monitor daily transportation operations and scheduled trips in real time.
- Ensure proper assignment and completion of routes and trips according to operational needs.
- Track driver activity and provide continuous support during service hours.
- Coordinate trip modifications, route adjustments, and driver reassignments as needed.
- Support dispatch activities to maintain service reliability and operational efficiency.
- Assist with transportation coverage planning and ensure service continuity.

Customer Service & Communication:
- Act as the primary contact for drivers, schools, parents, and internal stakeholders.
- Respond promptly and professionally to inquiries.
- Provide timely updates on transportation schedules and operational changes.
- Address service-related concerns and facilitate issue resolution.
- Maintain a customer-first approach in all communications.

Driver Support & Onboarding:
- Assist new drivers through the onboarding process.
- Guide drivers on documentation and compliance requirements.
- Follow up on outstanding onboarding tasks and profile updates.
- Support driver engagement and readiness initiatives.

Administrative & Operational Support:
- Maintain accurate records, reports, and operational documentation.
- Update internal systems and databases with precision.
- Monitor service metrics and escalate operational issues when necessary.
- Collaborate with dispatch, operations, and management teams to enhance workflows and service quality.
- Support process improvement and operational excellence initiatives.

Required Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- 1–3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields.
- Strong verbal and written English communication skills.
- Excellent interpersonal and customer service abilities.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Strong analytical and problem-solving skills.
- High attention to detail and organizational capabilities.
- Professional attitude with a solution-oriented mindset.
- Comfortable using technology, software platforms, and operational systems.
- Ability to work independently and collaboratively within a team.

Preferred Qualifications and Benefits
Experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation, call center operations, CRM systems, workforce coordination, scheduling, and resource planning is highly regarded.

Yuni Rides offers a competitive salary package, career growth opportunities, a professional and supportive work environment, hands-on training, exposure to U.S.-based transportation operations, and the chance to make a meaningful impact in children’s transportation services. The company fosters a dynamic, collaborative, and performance-driven culture that values customer-centricity, operational excellence, critical thinking, adaptability, accountability, teamwork, emotional intelligence, and professionalism.

Candidates who enjoy helping others, remain calm under pressure, communicate effectively with diverse stakeholders, demonstrate strong follow-through, and are passionate about delivering exceptional customer experiences will thrive in this role.

This position requires reliable commuting or relocation to Gulistan-e-Jauhar, Karachi, prior to starting work. Yuni Rides is an equal opportunity employer committed to fostering an inclusive and respectful workplace where all employees can succeed.