Customer Support Representative (Dispatch Operations) – Night Shift (Onsite)

Yuni Rides, a trusted mobility partner providing safe and reliable transportation services for children and families across the United States, is seeking a Customer Service Representative (CSR) – Dispatch Coordinator to join their Operations Team. Based in Gulistan-e-Jauhar, Karachi, this onsite role offers a competitive salary of PKR 45,000 – 50,000 per month. The position requires working Monday to Saturday from 6:00 PM to 3:00 AM (Pakistan Standard Time). The successful candidate will play a vital role in coordinating transportation operations, ensuring students reach school safely and on time, while maintaining excellent communication with drivers, schools, parents, and internal teams.

Key Responsibilities

- Monitor daily transportation operations and scheduled trips in real time to ensure routes are assigned and completed efficiently.
- Track driver activities and provide continuous support throughout the service day.
- Coordinate trip modifications, route adjustments, and driver reassignments as needed to maintain service reliability.
- Support dispatch activities and assist with transportation coverage planning to ensure operational continuity.
- Serve as the primary contact for drivers, schools, parents, and internal stakeholders, responding promptly and professionally to inquiries.
- Provide timely updates on transportation schedules and operational changes.
- Handle service-related concerns and assist in resolving issues with a customer-first approach.
- Assist new drivers with onboarding, including guidance on documentation and compliance requirements.
- Follow up on outstanding onboarding tasks and support driver engagement initiatives.
- Maintain accurate records, reports, and operational documentation, updating internal systems with precision.
- Monitor service metrics and escalate operational issues when necessary.
- Collaborate with dispatch, operations, and management teams to improve workflows and service quality.
- Support process improvement initiatives and promote operational excellence.

Required Qualifications

- Bachelor’s degree or equivalent professional experience preferred.
- 1–3 years of experience in customer service, dispatch operations, logistics, transportation coordination, or related fields.
- Strong verbal and written English communication skills.
- Excellent interpersonal and customer service abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- High attention to detail and organizational capabilities.
- Professional attitude with a solution-oriented mindset.
- Comfortable working with technology, software platforms, and operational systems.
- Ability to work both independently and collaboratively within a team.

Preferred Qualifications and Benefits

Experience in transportation operations, school transportation services, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, driver onboarding, compliance documentation, customer support operations, real-time service monitoring, incident escalation and resolution, call center operations, CRM systems, workforce coordination, scheduling, and resource planning will be highly regarded.

Yuni Rides offers a competitive salary package along with career growth and advancement opportunities. Employees benefit from a professional and supportive work environment, hands-on training, and continuous learning. The role provides exposure to U.S.-based transportation operations and the chance to make a meaningful impact on children’s transportation services. The company fosters a dynamic, collaborative, and performance-driven culture.

Ideal candidates are customer-focused, organized, proactive, and able to maintain professionalism under pressure. They demonstrate operational excellence, critical thinking, adaptability, accountability, teamwork, emotional intelligence, time management, decision-making, conflict resolution, active listening, and communication excellence. Proficiency with Microsoft Office, Google Workspace, CRM platforms, dispatch and scheduling systems, data entry, reporting, operational tracking tools, digital communication platforms, and documentation management is essential.

Yuni Rides is committed to equal employment opportunities and fosters an inclusive, respectful workplace where all employees can thrive. This is an excellent opportunity for professionals passionate about delivering exceptional customer experiences and contributing to safe, reliable transportation services.