Customer Support Representative (For US Client)

We are seeking a dedicated Customer Support Representative to join our team supporting a US-based client. This is an onsite position requiring availability for the night shift, from 9 PM to 6 AM. Fresh candidates with strong English communication skills are encouraged to apply. The role is based in Gulistan-e-Johar Block 12, and only residents of Gulistan-e-Johar Mosamyat and Gulshan-e-Iqbal are eligible to apply. This is a full-time position with no hybrid or work-from-home options.

Key Responsibilities:
- Receive and respond to incoming calls related to appointments, inquiries, and support services for clinics.
- Provide timely and accurate information to customers, ensuring a positive experience.
- Handle customer concerns professionally and escalate issues when necessary.
- Maintain detailed records of customer interactions and transactions.

Required Qualifications:
- Fresh candidates are welcome, including those with O-A Levels, intermediate education, graduation, or undergraduate status.
- Strong fluency in English communication is essential.
- Must be a resident of Gulistan-e-Johar Mosamyat or Gulshan-e-Iqbal.
- Ability to work the night shift onsite, from 9 PM to 6 AM.

Preferred Qualifications and Benefits:
- Competitive salary ranging from PKR 55,000 to 65,000.
- Attendance allowance of PKR 5,000.
- Gym fee reimbursement to support employee wellness.
- Five-day workweek with Saturdays and Sundays off.
- Comprehensive medical insurance covering both inpatient and outpatient services.
- Two annual bonuses as part of the compensation package.
- Complimentary pick and drop service for daily commute.
- Free meals provided during working hours.

This role offers an excellent opportunity for fresh candidates to start their career in customer support within a professional environment. The position requires commitment to night shifts and onsite presence, ensuring direct interaction with clients and team members. If you meet the location and communication requirements and are eager to grow in a dynamic work setting, we encourage you to apply.