Customer Support Representative (Inbound Calls)

Planlab Solutions is a dynamic technology services and business support company specializing in bespoke design, development, outsourcing, consulting, and next-generation solutions for clients worldwide. We empower businesses to accelerate their digital transformation through web and mobile development, AI implementation, cloud automation, customer support outsourcing, and scalable business operations. Our tailored solutions cater to the evolving needs of SaaS companies, startups, fintech, e-commerce, healthcare, and ride-hailing sectors, helping them enhance efficiency, improve customer experiences, and confidently scale their operations.

We are currently looking for a highly motivated Customer Service Representative (Inbound) to join our team for a healthcare project. The ideal candidate will demonstrate excellent communication skills in English and the ability to quickly learn and understand veterinary medicine names and prescriptions. This role involves managing inbound customer calls with professionalism and delivering accurate information to ensure a positive customer experience.

Key Responsibilities
- Handle inbound customer calls with professionalism, courtesy, and efficiency.
- Respond promptly and accurately to customer inquiries, concerns, and requests.
- Provide detailed and correct information regarding healthcare services to customers.
- Utilize dialers and various calling software platforms effectively to manage calls.
- Maintain high-quality standards while ensuring a positive and satisfactory customer experience.

Required Qualifications
- 0-1 years of experience in customer service or call center environments.
- Proficiency in using CRM systems, dialers, and other computer applications.
- Strong problem-solving skills with the ability to multitask in a fast-paced setting.
- Good command of English, both spoken and written.
- Quick learner with the ability to grasp new information, particularly related to veterinary medicines and prescriptions.

Preferred Qualifications and Benefits
- A Bachelor of Science degree in Pharmacy or a related field is preferred but not mandatory.
- Experience in international healthcare customer service or related healthcare campaigns will be an advantage.
- This is a permanent position within a growing software house, offering stability and opportunities for career growth.
- The role is not sales-target or commission-based, focusing solely on delivering excellent customer service.
- Compensation is competitive, with a salary of up to 55,000 PKR, depending on the candidate’s experience, skills, and performance during the interview process.

Planlab Solutions offers a supportive work environment where employees can develop their skills and contribute to impactful projects in the healthcare sector. If you are enthusiastic about customer service and eager to learn within a technology-driven company, we encourage you to apply.