Customer Support Representative

OctaMD is a leading provider of comprehensive medical billing solutions, committed to helping healthcare practices enhance their revenue cycle and operational efficiency. Utilizing advanced technology and extensive industry knowledge, the company offers a wide range of services including medical coding, claim submission, denial management, accounts receivable follow-up, and payment posting. Additionally, OctaMD supports front-office functions such as patient scheduling, eligibility and benefits verification, authorizations, charge creation and submission, and clear patient statements. By managing complex billing processes from start to finish, OctaMD enables healthcare providers to concentrate on delivering exceptional patient care. Team members play a vital role in improving both financial outcomes and patient satisfaction across diverse healthcare clients.

Key Responsibilities
- Handle inbound and outbound customer inquiries related to medical billing services, account status, and service usage, ensuring timely and accurate responses.
- Resolve customer issues and guide clients through processes such as claim submissions and scheduling.
- Document all customer interactions thoroughly in the support system and escalate complex cases to appropriate internal teams.
- Collaborate closely with billing, coding, and operations departments to investigate and troubleshoot customer concerns.
- Follow up on pending requests to ensure resolution and maintain high levels of customer satisfaction.
- Consistently adhere to established service standards, demonstrating clear communication and a professional, empathetic approach in every interaction.

Required Qualifications
- Proven experience in customer support or customer service roles, with the ability to manage inquiries and provide responsive assistance.
- Strong communication skills, both verbal and written, capable of engaging effectively with diverse stakeholders.
- Excellent troubleshooting abilities to identify issues, analyze root causes, and coordinate appropriate solutions.
- Familiarity with CRM or ticketing systems and basic office software for documentation and follow-up tasks.
- Strong organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.
- Minimum educational requirement of a high school diploma.

Preferred Qualifications and Benefits
- Previous experience in healthcare, medical billing, or a related service environment is highly advantageous.
- Post-secondary education in business, healthcare administration, or a related field is considered a plus.

This full-time, on-site position is based in Johar Town and offers an opportunity to contribute meaningfully to a dynamic team focused on improving healthcare financial operations and patient satisfaction.