Customer Support Representative

OctaMD

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𝐖𝐞’𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠! 🚀

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧

OctaMD is a comprehensive medical billing solutions provider dedicated to helping healthcare practices optimize their revenue cycle and operational efficiency. Leveraging advanced technology and deep industry expertise, OctaMD offers services such as medical coding, claim submission, denial management, A/R follow-up, and payment posting. The company also supports front-office operations with patient scheduling, eligibility and benefits verification, authorizations, charge creation and submission, and clear patient statements.

By managing complex billing processes end to end, OctaMD enables healthcare providers to focus more on delivering high-quality patient care. Team members at OctaMD contribute directly to improving financial performance and patient satisfaction for a wide range of healthcare clients.

𝐑𝐨𝐥𝐞 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧

The 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 is a full-time, on-site role based in Johar Town. This role is responsible for handling inbound and outbound customer inquiries related to medical billing services, account status, and service usage, ensuring timely and accurate responses. Day-to-day tasks include resolving issues, guiding clients through processes such as claim submissions and scheduling, documenting interactions in the support system, and escalating complex cases to the appropriate internal teams.

The representative will collaborate with billing, coding, and operations teams to investigate and troubleshoot customer concerns, follow up on pending requests, and maintain high levels of customer satisfaction. This role requires consistent adherence to service standards, clear communication, and a professional, empathetic approach in every interaction.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

✅ Demonstrated skills in Customer Support and Customer Service to manage inquiries and deliver responsive assistance.

✅ Ability to maintain and improve Customer Satisfaction through empathetic, solution-oriented interactions.

✅ Strong Communication skills, including clear verbal and written communication with diverse stakeholders.

✅ Troubleshooting skills to identify issues, analyze root causes, and coordinate effective resolutions.

✅ Previous experience in healthcare, medical billing, or a related service environment is beneficial.

✅ Comfort using CRM or ticketing systems and basic office software for documentation and follow-up.

✅ Strong organizational skills, attention to detail, and ability to manage multiple customer requests simultaneously.

✅ Minimum of a high school diploma; post-secondary education in business, healthcare administration, or a related field is a plus.