Customer Support Representative

We are seeking a dedicated and experienced Customer Support Representative for a domestic campaign based in Gulberg III, Lahore. The ideal candidate will have a minimum of two years’ experience in domestic call center operations, demonstrating excellent communication skills and advanced proficiency in MS Excel. This full-time role requires working six days a week, Monday through Saturday, with shifts scheduled between 8:00 AM and 8:00 PM, totaling eight working hours per day. The position offers a competitive monthly salary ranging from PKR 40,000 to 45,000.

Key Responsibilities
- Respond to customer inquiries and provide professional support via phone and other communication channels.
- Maintain accurate and up-to-date customer records, call logs, and campaign-related data.
- Prepare detailed daily, weekly, and monthly performance reports using MS Excel.
- Monitor campaign performance, customer interactions, and operational metrics, reporting findings as required.
- Ensure adherence to campaign procedures and maintain a high standard of customer handling.
- Collaborate with team members to resolve customer issues and enhance service quality.
- Consistently meet assigned performance targets and reporting deadlines.

Required Qualifications
- At least 2 years of experience working in domestic call center campaigns.
- Strong command of spoken Urdu and professional communication skills.
- Advanced skills in MS Excel, including data management, use of formulas, reporting, and performance tracking.
- Ability to independently prepare accurate and presentable reports.
- Excellent organizational skills, attention to detail, and effective time management.
- Capability to work efficiently in a target-driven environment.

Preferred Qualifications and Benefits
- Competitive salary package ranging from PKR 40,000 to 45,000 per month.
- A professional and supportive working environment.
- Opportunities for skill development in customer service and data reporting.
- Stable, full-time employment with consistent working hours.

This role is ideal for candidates looking to leverage their call center experience while enhancing their reporting and customer service skills in a structured and professional setting.