Customer Support Representative

We are seeking a dedicated and detail-oriented Customer Support / Virtual Assistant to join our client’s team in Karachi. This full-time, office-based role requires working evening and night shifts, with hours scheduled anytime between 5:00 PM and 10:00 AM. The successful candidate will have strong English communication skills and a customer-focused mindset, providing exceptional support to guests via phone calls and messaging platforms. This position is based at E-55, 21 Commercial, DHA Phase 2 Extension, Karachi, and offers a competitive monthly salary ranging from Rs65,000 to Rs70,000.

Key Responsibilities
- Respond promptly and professionally to guest inquiries through phone and messaging platforms.
- Deliver exceptional customer service by efficiently resolving queries with courtesy and professionalism.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to ensure a seamless and positive guest experience.
- Adhere strictly to company policies, procedures, and service standards.
- Manage multiple conversations simultaneously while maintaining accuracy and professionalism.
- Perform various administrative and customer support tasks as assigned.

Required Qualifications
- Minimum education qualification of A Levels or Bachelor’s degree (Intermediate education will not be considered).
- 1 to 2 years of experience in Customer Support, Virtual Assistance, or a similar customer-facing role.
- Excellent verbal and written English communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask effectively in a fast-paced environment.
- Basic computer proficiency with the ability to quickly learn new systems and software.

This role demands excellent spoken and written English, a high level of professionalism, and the ability to handle multiple customer interactions simultaneously. Candidates must be comfortable working full-time in an office setting during evening and night shifts. The position offers a competitive salary package and the opportunity to work within a dynamic operations and customer support department.

Applicants will be asked to describe their relevant experience, particularly in customer support or virtual assistance roles, highlighting key responsibilities they have managed. They should also explain why their English communication skills make them a good fit for this position. Experience handling customer inquiries via phone and messaging platforms while managing multiple conversations will be an important consideration. Candidates must confirm their availability for the specified shift timings and provide their current and expected salary details.

This is an excellent opportunity for professionals looking to advance their careers in customer support within a structured office environment in Karachi.