Customer Support Representative

SomiCare is seeking a customer-focused and sales-driven Customer Service Representative (CSR) to join their team. The ideal candidate will manage customer inquiries, promote company services, generate sales, and foster long-term relationships with clients. This role requires excellent communication skills and the ability to handle multiple customer interactions efficiently while maintaining a positive and professional demeanor.

Key Responsibilities
- Handle customer inquiries primarily through WhatsApp and phone calls, providing timely and accurate information.
- Convert incoming inquiries into confirmed bookings while consistently achieving sales targets.
- Follow up with both potential and existing customers to encourage repeat bookings and maintain engagement.
- Address and resolve customer complaints to ensure high levels of customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions and booking details.
- Re-engage inactive customers by promoting relevant offers and services tailored to their needs.
- Collaborate closely with the operations team to ensure seamless service delivery and customer experience.

Required Qualifications
- Excellent communication skills with a strong customer-handling ability.
- Previous experience in customer support or sales roles is preferred.
- Basic proficiency in MS Excel and Google Sheets for record-keeping and reporting.
- Demonstrated ability to meet sales targets while managing multiple inquiries simultaneously.
- Proactive, well-organized, and customer-oriented mindset.

Preferred Qualifications and Benefits
- Experience in a similar customer service or sales environment will be advantageous.
- The position offers a monthly salary ranging from Rs 23,000 to Rs 25,000.
- This is an in-person role, providing an opportunity to work directly within the team and contribute to the company’s growth.

This role is ideal for candidates who are motivated by sales targets and enjoy building lasting relationships with customers while ensuring their satisfaction. If you are organized, proactive, and passionate about customer service, SomiCare provides a supportive environment to grow your career.