Customer Support Representative

Fiber Beam Pvt Ltd is looking for a friendly and efficient Customer Support Representative to join their team at the DHA Phase 7 office in Karachi. The role involves assisting customers through multiple communication channels such as phone, email, and chat. The successful candidate will be responsible for resolving inquiries, troubleshooting issues, and maintaining a high level of customer satisfaction. This is a full-time, on-site position offering a competitive monthly salary between Rs55,000 and Rs60,000.

Key Responsibilities:
- Respond promptly and courteously to customer inquiries via phone, email, and chat.
- Provide accurate information and effective solutions to address customer issues.
- Handle complaints professionally and escalate unresolved matters to the relevant departments when necessary.
- Maintain detailed documentation of all customer interactions for future reference.
- Stay informed about product features, company policies, and service updates to deliver knowledgeable support.

Required Qualifications:
- Previous experience in customer service is preferred to ensure familiarity with customer interaction processes.
- Strong verbal and written communication skills, with the ability to resolve problems clearly and efficiently.
- Experience or familiarity with Customer Relationship Management (CRM) systems to manage customer data and interactions effectively.
- Demonstrated empathy and a customer-focused approach to ensure a positive experience for every customer.

Only female candidates are encouraged to apply.

Work Location:
This is an in-person role based in Karachi, DHA Phase 7.

Compensation:
The position offers a monthly salary ranging from Rs55,000 to Rs60,000.