Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our team full-time at our Lahore office, working the morning shift. The ideal candidate will provide exceptional assistance to customers through various digital channels, ensuring a smooth and positive experience. This role involves explaining products and company policies clearly, managing customer orders and complaints efficiently, and maintaining accurate records of all interactions. The position requires strong communication skills in both English and Urdu, along with proficiency in handling chat and email platforms, order-management systems, and spreadsheets.

Key Responsibilities
- Assist customers promptly and professionally via digital communication channels such as chat and email.
- Explain product features, company policies, and procedures to customers in a clear and concise manner.
- Manage customer orders, including processing, tracking, and updating order statuses.
- Handle customer complaints with patience and professionalism, working towards timely resolution.
- Document all customer interactions accurately to maintain comprehensive records.
- Coordinate with relevant departments to resolve issues and ensure customer satisfaction.
- Maintain data accuracy while entering information into order-management systems and spreadsheets.

Required Qualifications
- Proficiency in both English and Urdu languages, with excellent verbal and written communication skills.
- Strong customer service orientation with the ability to handle inquiries and complaints effectively.
- Accurate data entry skills with attention to detail.
- Comfortable working with digital communication tools such as chat and email platforms.
- Experience or familiarity with order-management systems and spreadsheet software.
- Ability to work full-time on-site during the morning shift in Lahore.

Preferred Qualifications and Benefits
- Previous experience in a customer support or service role is advantageous.
- A positive attitude and the ability to work well within a team environment.
- Competitive salary range of PKR 35,000 to 40,000 per month.

This role offers an excellent opportunity for individuals looking to develop their customer service skills in a dynamic and supportive work environment.