Customer Support Representative

We are seeking a female Customer Service Representative (CSR) to join our team at our office located in Faisal Town, Lahore. This position operates on a night shift schedule from 9 PM to 5 AM. The successful candidate will play a vital role in supporting our international clients through both email and phone communication.

Key Responsibilities:
- Provide assistance to international clients via email and telephone, ensuring high-quality customer service.
- Maintain professional phone etiquette and clear, effective communication at all times.
- Handle client inquiries promptly and accurately, demonstrating strong interpersonal skills.
- Utilize computer systems efficiently to manage client information and correspondence.

Required Qualifications:
- Exceptional writing skills and fluency in spoken English are essential.
- Strong communication and interpersonal abilities to engage effectively with clients.
- Computer literacy, including familiarity with standard office software and email platforms.
- Phone etiquette and the ability to manage calls professionally.

Preferred Qualifications and Benefits:
- Candidates with an O/A Level background or graduates majoring in business-related fields are preferred.
- While prior experience is not mandatory, preference will be given to applicants who have worked in international call centers.
- The monthly salary for this role ranges from Rs. 50,000 to Rs. 60,000.
- The position requires in-person attendance at the Faisal Town office.

This opportunity is ideal for individuals looking to develop their career in customer service within an international environment. If you meet the above criteria and are comfortable working night shifts, we encourage you to apply.