Customer Support Representative

Core Edge Solutions is looking for confident and motivated individuals to join our team as Customer Service Representatives (CSR) at our Gulberg, Lahore office. This is an on-site role with working hours from 8:00 PM to 5:00 AM, Monday through Saturday. The position is focused exclusively on phone-based communication, requiring candidates to be comfortable making and receiving calls. This is not a chat or email support role, so strong verbal communication skills are essential.

Key Responsibilities:
- Handle customer interactions professionally over the phone
- Make outbound and receive inbound customer calls as required
- Understand customer needs and provide suitable solutions
- Effectively address customer queries, concerns, and objections
- Maintain a professional tone and communication style throughout all calls
- Follow up with customers when necessary to ensure satisfaction
- Achieve assigned targets and meet performance goals consistently

Required Qualifications:
- Excellent fluency in English with strong verbal and interpersonal skills
- Confident and professional communication style suitable for phone conversations
- Comfortable with outbound calling and managing customer interactions over the phone
- Ability to remain calm and composed when handling rejection or objections
- Previous experience in customer service roles such as CSR, BPO, call center, or international calling environments is preferred
- Target-driven with a motivated and positive attitude

Preferred Qualifications and Benefits:
Candidates with prior experience in BPO or call center environments will have an advantage. This role offers a competitive monthly salary ranging from Rs. 23,000 to Rs. 77,000, depending on experience and performance. Joining Core Edge Solutions means becoming part of a dynamic and supportive team that encourages professional growth and career development.

If you are ready to take the next step in your career and thrive in a customer-focused role, consider applying to join Core Edge Solutions as a Customer Service Representative.