Customer Support Representative

Core Edge Solutions is seeking confident and motivated individuals to join our team as Customer Service Representatives (CSR). This role is based on-site in Gulberg, Lahore, with working hours from 8:00 PM to 5:00 AM, Monday through Saturday. The position is strictly calling-based, requiring candidates to be comfortable and effective in communicating with customers over the phone. This is not a chat or email support role.

Key Responsibilities:
- Professionally handle customer interactions via phone calls.
- Make and receive outbound and inbound calls as required.
- Understand customer needs and provide appropriate solutions.
- Address customer queries, concerns, and objections effectively.
- Maintain a professional tone and communication style throughout calls.
- Follow up with customers when necessary to ensure satisfaction.
- Meet assigned targets and performance goals consistently.

Required Qualifications:
- Strong fluency in English with excellent verbal communication skills.
- Confident and professional communication style suited for phone-based interactions.
- Ability to handle rejection and manage customer objections calmly and effectively.
- Comfortable with outbound calling and engaging customers over the phone.
- Previous experience in CSR, BPO, call center, or international calling environments is preferred.
- Target-driven mindset with a motivated attitude towards achieving goals.

Preferred Qualifications and Benefits:
Candidates with prior experience in customer service roles within BPO or call center settings will have an advantage. The role offers a competitive salary range from Rs 23,000 to Rs 77,000 per month, reflecting performance and experience. Working on-site provides an opportunity to develop professional skills in a dynamic environment and grow your career with Core Edge Solutions.

This is an excellent opportunity for individuals looking to build a career in customer service with a focus on phone communication. Join Core Edge Solutions and be part of a motivated team dedicated to delivering outstanding customer experiences.