Customer Support Representative

We are seeking a motivated and customer-focused Customer Support Representative (CSR) to join our team in Johar Town, Lahore. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to efficiently address customer inquiries. This role requires handling customer interactions with care and ensuring a positive experience while maintaining accurate records and collaborating with internal teams to resolve issues.

Key Responsibilities
- Handle incoming customer calls and respond to queries in a professional manner.
- Provide accurate and clear information about products and services.
- Resolve customer complaints and issues promptly to ensure satisfaction.
- Maintain positive and professional interactions with customers at all times.
- Follow up with customers when necessary to ensure issues are fully resolved.
- Keep detailed and accurate records of all customer interactions.
- Coordinate with relevant departments to address and resolve customer concerns effectively.

Required Qualifications
- Minimum education level of Intermediate.
- At least 6 months of experience in a relevant role, preferably within a call center or customer service environment.
- Strong verbal communication and interpersonal skills.
- Confident and professional attitude when dealing with customers.
- Ability to work under pressure and meet performance targets.
- Basic computer literacy to manage customer records and communication tools.
- Punctual, responsible, and able to work well within a team setting.

Preferred Qualifications and Benefits
- Previous experience in a call center or customer service role is highly preferred.
- The position offers a competitive salary range of PKR 38,000 to 42,000, along with performance-based incentives.
- Working hours are from 10:00 AM to 7:00 PM, providing a structured schedule.

This role is ideal for individuals who are eager to develop their customer service skills in a dynamic environment and contribute to a team focused on delivering excellent service.