Customer Support Representative

Compass Training and Consultancy is seeking Customer Support Representatives for a client organization specializing in branded resale and wholesale operations. The role focuses on the daily management and maintenance of a high-volume product catalogue across Amazon and other marketplaces such as eBay and a Magento-based website. This position emphasizes execution, ensuring listing accuracy, compliance, pricing updates, and operational consistency rather than brand marketing or development. The successful candidate will work under the guidance of the Marketplace Team Lead to maintain catalogue integrity and support marketplace operations.

Key Responsibilities

- Manage and maintain extensive product listings across Amazon, eBay, and the company’s Magento platform, ensuring accuracy, completeness, compliance, and correct pricing using existing brand assets.
- Perform regular updates to product titles, bullet points, specifications, attributes, and pricing as necessary.
- Handle bulk listing updates through flat files and structured templates to maintain catalogue efficiency.
- Monitor and resolve listing suppressions, errors, and missing attributes promptly to avoid disruptions.
- Maintain a high level of accuracy in all catalogue changes to prevent issues such as listing suppressions, pricing errors, or loss of Buy Box eligibility.
- Operate daily within Amazon Seller Central, managing cases with Amazon Seller Support related to listing, catalogue, and FBA issues.
- Support Account Health by addressing listing-level violations and warnings, escalating complex or uncertain issues to the Marketplace Team Lead.
- Assist with FBA-related tasks including SKU setup, stranded inventory resolution, and correcting listing-related FBA errors.
- Monitor returns-related listing issues and escalate trends when necessary.
- Ensure consistency of listings and pricing across Amazon, eBay, and Magento platforms by following defined Standard Operating Procedures (SOPs) and operational processes to maintain catalogue stability.

Required Qualifications

- Bachelor’s degree is mandatory.
- 2 to 4 years of hands-on experience managing Amazon listings, preferably with large or complex catalogues.
- Strong, daily working knowledge of Amazon Seller Central.
- Proficiency with flat files, bulk uploads, and listing templates.
- Basic understanding of Amazon listing policies and compliance requirements.
- Advanced skills in Microsoft Excel.
- Good written and verbal communication skills in English.
- Detail-oriented, process-driven, and focused on accurate execution.

Preferred Qualifications

- Experience managing eBay listings.
- Familiarity with Magento-based e-commerce platforms.
- Prior experience working within a branded resale or wholesale Amazon model.

This role offers the opportunity to work within a dynamic marketplace team, focusing on operational excellence and catalogue management in a fast-paced e-commerce environment. Candidates who demonstrate strong execution skills, attention to detail, and a solid understanding of marketplace operations will thrive in this position.