Customer Support Representative

Compass Training and Consultancy is seeking Customer Support Representatives for a client organization specializing in branded resale and wholesale operations across multiple online marketplaces. The primary focus of this role is the accurate and compliant management of a high-volume product catalogue on Amazon, eBay, and a Magento-based website. This position emphasizes execution and operational tasks such as listing accuracy, pricing updates, and issue resolution rather than marketing or brand development. The successful candidate will work closely under the guidance of the Marketplace Team Lead to ensure catalogue integrity and smooth marketplace operations.

Key Responsibilities

- Manage and maintain extensive product listings across Amazon, eBay, and the company’s Magento platform, ensuring all information is accurate, complete, and compliant with brand standards.
- Regularly update product titles, bullet points, specifications, attributes, and pricing as needed to maintain catalogue quality.
- Perform bulk listing updates using flat files and structured templates to efficiently handle large volumes of data.
- Monitor listings for suppressions, errors, and missing attributes, promptly resolving any issues to prevent disruptions.
- Maintain a high level of accuracy in catalogue changes to avoid errors that could lead to listing suppressions, pricing discrepancies, or loss of Buy Box eligibility.
- Operate daily within Amazon Seller Central to manage listings and catalogue issues.
- Raise and manage support cases with Amazon Seller Support related to listings, catalogue, and FBA concerns.
- Support account health by addressing listing violations and warnings, escalating complex matters to the Marketplace Team Lead as necessary.
- Assist with FBA-related tasks including SKU setup, stranded inventory resolution, and correction of FBA listing errors.
- Monitor returns-related listing issues and escalate recurring problems to maintain customer satisfaction.
- Ensure consistency of listings and pricing across Amazon, eBay, and Magento platforms by following established Standard Operating Procedures (SOPs).
- Execute operational processes designed to maintain catalogue stability and marketplace compliance.

Required Qualifications

- Bachelor’s degree is mandatory.
- 2 to 4 years of hands-on experience managing Amazon listings, preferably with large or complex catalogues.
- Strong daily working knowledge of Amazon Seller Central, including case management and account health monitoring.
- Proficiency in using flat files, bulk upload tools, and listing templates for catalogue management.
- Basic understanding of Amazon listing policies and compliance requirements.
- Advanced skills in Microsoft Excel for data handling and analysis.
- Excellent written and verbal communication skills in English.
- Detail-oriented with a process-driven mindset and strong focus on execution.

Preferred Qualifications

- Experience managing listings on eBay.
- Familiarity with Magento-based e-commerce platforms.
- Previous work experience within a branded resale or wholesale Amazon business model.

This role offers the opportunity to work in a dynamic, execution-focused environment supporting a high-volume product catalogue across multiple marketplaces. Candidates with a strong operational background in Amazon Seller Central and catalogue management will find this position well-suited to their skills and career goals.