Customer Support Representative

365 Care Group Private Limited

Lahore , Pakistan

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Posted 7 hours ago 1 views Report Job

We are seeking a dedicated Customer Support Representative to join our team at our Gulberg 3, Lahore location. This full-time, on-site role involves providing technical assistance and managing both inbound and outbound customer calls. The successful candidate will play a key role in delivering excellent customer service, ensuring customer satisfaction, and maintaining accurate records. The position follows the UK/Ireland working calendar and requires flexibility to work rotational shifts.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via chat and calls.
- Handle inbound and outbound calls to assist customers and provide effective solutions.
- Maintain a thorough understanding of service knowledge to resolve customer issues efficiently.
- Accurately record and update customer information in the system.
- Meet performance targets while adhering to company policies and standards.

Required Qualifications:
- Excellent verbal and written communication skills.
- Basic proficiency in computer usage and relevant software applications.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work in rotational shifts as required.
- Previous experience in customer service or call center environments is preferred but not mandatory.

Preferred Qualifications and Benefits:
- A bachelor’s degree is preferred.
- Candidates with 0-1 year of experience in customer care are encouraged to apply.
- Competitive monthly salary ranging from Rs40,000 to Rs50,000.
- Opportunity to work in a professional, dynamic environment with a supportive team.

This role is ideal for fresh graduates or individuals seeking to build a career in customer support. The position requires on-site attendance and offers a structured work schedule aligned with the UK/Ireland calendar. If you are motivated, customer-focused, and ready to contribute to a growing organization, we encourage you to apply.