Customer Support Representative

Xaibridge is a dynamic software company specializing in fintech, SaaS, and operations-driven solutions. The company develops AI agents that automate support, reconciliation, and reporting processes, replacing manual workflows with efficient AI-driven systems. Xaibridge’s products are widely used by financial and technology businesses globally, helping clients streamline operations and reduce overhead costs. The team is dedicated to delivering innovative solutions that enhance business efficiency.

Key Responsibilities:
As a Customer Support Representative intern based on-site in Lahore, you will engage directly with customers through live chat, email, and in-app messaging platforms. Your primary role will be to provide clear, timely, and accurate information about Xaibridge’s products and services. You will troubleshoot basic technical issues and document all customer interactions thoroughly. When complex problems arise, you will escalate them to senior team members for resolution. Additionally, you will work closely with product and support teams to identify recurring issues, suggest improvements, and help create and update knowledge base articles. This internship offers practical experience in customer-facing communication within a fast-paced software environment.

Required Qualifications:
Candidates should have completed at least an intermediate level of education; students and recent graduates are encouraged to apply. This opportunity is open exclusively to male applicants who can work on-site in Lahore. Strong time management skills and the ability to handle multiple conversations simultaneously are essential. Candidates must demonstrate excellent customer-facing skills with a strong focus on customer satisfaction. Effective written and verbal communication skills in clear and professional language are required. Analytical skills are important to understand and resolve customer issues efficiently. Comfort and familiarity with chat and ticketing tools are also necessary.

This internship provides valuable exposure to the software industry, particularly in customer support roles, and offers the chance to develop communication and problem-solving skills in a real-world setting.