Customer Support Representative

Hurak, a well-established EdTech company specializing in online and classroom-based compliance training in the UK, is seeking a Customer Support Representative to join their expanding team. With over 12 years of industry experience, Hurak is on a path to becoming a global brand. This role is based onsite at DHA Phase 6, Lahore, with working hours from 1:30 PM to 10:30 PM. The ideal candidate will have excellent spoken and written English skills and be committed to delivering outstanding customer service.

Key Responsibilities:
- Manage customer queries, requests, and complaints with professionalism and tact.
- Oversee class management, exam bookings, certifications, and other operational tasks as required.
- Adhere to established processes and procedures to provide effective solutions.
- Take full ownership of customer interactions to ensure complete resolution and a positive experience.
- Strive to enhance customer engagement and significantly improve overall customer satisfaction.
- Confidently handle objections and manage customer pushback to maintain service quality.

Required Qualifications:
- Bachelor’s degree or relevant work experience.
- Strong proficiency in English, both written and verbal.
- At least 1 year of experience preferred; however, fresh graduates are encouraged to apply.

This position offers the opportunity to work in a dynamic and growing company with a focus on quality customer service and operational excellence. If you are motivated to contribute to a global brand’s success and thrive in a customer-centric environment, this role could be an excellent fit.