Customer Support Representative (Limo dispatch experience)

Grey Solutions is seeking two motivated individuals to join our team at our office located in DHA Rahbar Phase 1 near Valencia, Lahore. We provide dispatch and customer support services for limousine, black car, and chauffeur companies across the United States. Our team manages bookings, driver coordination, and customer communications to ensure premium transportation services operate smoothly in major cities such as Los Angeles, New York, Boston, and Miami.

Key Responsibilities:
- Monitor booking platforms and accept incoming ride requests in real time.
- Create and manage reservations using professional dispatch software.
- Plan and assign rides to chauffeurs, optimizing schedules and routes for efficiency.
- Track drivers, flights, and pickups live, proactively resolving issues before clients are affected.
- Communicate with customers via phone, text, and email to provide quotes, handle bookings, make changes, and offer support.
- Maintain clear and concise shift handovers to keep the team informed.

Required Qualifications:
- Excellent spoken English with a clear, neutral accent.
- Ability to remain calm, confident, and multitask effectively under pressure.
- Comfortable using computers and quick to learn new software applications.
- Reliable and punctual, with availability for rotating shifts including nights.
- Strong attention to detail, as accuracy in times and addresses is critical in dispatch operations.

Preferred Qualifications and Benefits:
- Experience in taxi, limousine, black car, or ride dispatch is highly advantageous.
- Familiarity with dispatch software similar to those used in the transportation industry.
- Previous experience working in a US call center or customer support role is a plus.

At Grey Solutions, we provide comprehensive training covering the US transportation industry, our systems, and operational standards. This role offers a specialized skill set that is in demand and provides opportunities for career growth. As the company expands, top performers have the chance to advance into team lead and shift manager positions. Our office environment is professional and well-organized, equipped with modern technology and supported by a collaborative team. Additionally, employees receive a fuel allowance as part of their benefits package.

If you are looking to develop a career in a dynamic, growing company with a focus on quality and customer service, Grey Solutions offers a rewarding opportunity to build valuable expertise in US dispatch operations.