Customer Support Representative - On Site (johar town)

We are seeking a dedicated and customer-oriented Customer Support Representative (CSR) to join our team in Johar Town, Lahore. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to effectively manage customer inquiries and concerns. This role operates from 1:00 PM to 10:00 PM and offers a competitive salary range of PKR 38,000 to 42,000, along with performance-based incentives.

Key Responsibilities
- Handle incoming customer calls and respond to queries in a professional and courteous manner.
- Provide accurate and detailed information about products and services.
- Resolve customer complaints and issues promptly to ensure customer satisfaction.
- Maintain positive and professional interactions with all customers.
- Follow up with customers as needed to ensure resolution and satisfaction.
- Keep accurate records of customer interactions and transactions.
- Collaborate with relevant internal teams to address and resolve customer issues efficiently.

Required Qualifications
- Minimum education level of Intermediate.
- At least 6 months of relevant experience, preferably in a call center or customer service environment.
- Strong verbal communication and interpersonal skills.
- Confident and professional attitude when dealing with customers.
- Ability to work effectively under pressure and meet performance targets.
- Basic computer proficiency.
- Punctual, responsible, and able to work well within a team setting.

Preferred Qualifications and Benefits
- Previous experience in a call center or customer service role is highly preferred.
- Performance-based incentives in addition to the base salary provide an opportunity to increase earnings based on individual contributions.

This position offers a great opportunity for individuals looking to develop their customer service skills in a dynamic and supportive environment. If you are motivated, reliable, and customer-focused, we encourage you to apply.