Customer Support representative (Onsite)

We are seeking a confident and empathetic Customer Support Executive to join our team, focusing on assisting international clients with their weight-loss-related inquiries. This full-time, on-site position operates during night shifts and requires a professional who can communicate clearly and effectively over the phone. The ideal candidate will have excellent spoken English skills and the ability to understand client concerns, providing accurate information and support while maintaining a positive and respectful tone throughout the customer journey.

Key Responsibilities
- Manage inbound and outbound calls with international clients regarding weight-loss queries.
- Communicate confidently and professionally with clients from diverse cultural backgrounds.
- Listen carefully to clients’ questions, concerns, goals, and requirements.
- Provide accurate information following company-approved guidelines and procedures.
- Clearly explain next steps and guide clients through their customer experience.
- Follow up with clients using phone calls, WhatsApp, email, or other communication platforms.
- Maintain empathetic and professional communication, especially when addressing sensitive health topics.
- Accurately document client interactions, requirements, and follow-up actions.
- Collaborate with internal teams to resolve client issues that require additional support.
- Escalate medical or specialized questions to qualified professionals, avoiding personal medical advice.
- Ensure a high level of customer satisfaction and professionalism at all times.

Required Qualifications
- Excellent spoken English and strong communication skills.
- Confidence and comfort in handling calls with international clients.
- Clear pronunciation and professional telephone etiquette.
- Strong listening abilities and interpersonal skills.
- Empathy, patience, and a non-judgmental attitude when discussing weight and health concerns.
- Effective problem-solving skills and ability to follow up diligently.
- Basic computer proficiency, including experience with CRM systems, WhatsApp, email, and other communication tools.

Preferred Qualifications
- Previous experience in customer support, international call centers, healthcare, wellness, or client relationship management is highly desirable.

This role requires strict adherence to company policies regarding medical information. Candidates must not diagnose or provide medical advice; all clinical questions should be referred to qualified professionals as per company procedures.

The ideal candidate is someone who is confident on the phone, fluent in spoken English, friendly, approachable, patient, and empathetic. They should be comfortable engaging with international clients and skilled at understanding and addressing customer concerns in a professional and organized manner. Sensitivity and respect when discussing weight-loss goals are essential qualities for success in this position.